Get clear on what your home needs and what we can take on.
Find clear answers about the Home Plan, ongoing management, recurring providers, pricing, and responsibilities. Choose a topic below or browse every question.
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Getting started
Understand the overall relationship, what you keep control of, and what support can take off your plate.
5 questionsWhat actually comes off my plate?
The Home Plan takes away the research and repeated reconsideration behind the same decisions. Home Care keeps the plan, priorities, records, and next steps current. Vendor Management takes over the cadence, scheduling, access, ordinary approvals, records, and follow-up for the recurring vendors you hand over. You keep approval over meaningful scope and spending.
How much does it cost?
The Home Plan is $795 one time on its own, with annual updates at $595. With an annual Home Management agreement, the Home Plan is included at no additional charge. The three Home Management levels are $295, $595, and $995 per month. The two upper levels include management of up to three and up to six recurring providers.
What information can you keep organized for my home?
Your home record can include system and equipment details, current priorities, service history, completed work, important decisions, provider contacts, warranties, manuals, receipts, and future projects. When the next question comes up, the answer is already there instead of buried in an inbox.
What decisions do I retain?
All the ones that matter. You approve meaningful scope and spending, choose which providers we manage, and decide how much responsibility to hand over. We take the administration, not the authority.
Is this rental property management?
No. We work with people who own and live in their homes. We don’t collect rent, manage tenants, or administer leases.
Home Plan
What the plan includes, how it differs from an inspection, and how it becomes the record for your whole home.
11 questionsWhat do I actually receive?
A written plan, a 3D Matterport scan, and a digital property record covering the whole home: immediate priorities, a 12-month action plan, a three-to-five-year roadmap, upcoming maintenance and services, project sequencing, system and appliance records, manuals, warranties, provider information, expected service-life ranges, and broad budget guidance. You can open the portal any time to see what’s coming up and what has already happened.
What lives in the digital home portal?
The portal is organized around the property, not around one service. It can hold upcoming provider and specialist visits, completed work, maintenance and improvement calendars, system and appliance details, model and serial information, manuals, warranties, service history, open decisions, photos, and the reasoning behind major priorities.
How does Home Management use the Home Plan?
The plan is what the quarterly reviews keep current. Each review reconciles what was completed, updates the priorities and records, resets the next ninety days, and includes one defined action that moves approved work forward. Without a current plan, ongoing management has nothing to manage against.
Does the plan help with provider conversations?
That’s a lot of its practical value. The plan gives you the property context to define the problem, name the kind of provider it needs, and see what a proposal is missing. When you’re comparing quotes that describe different work, having one place where the scope, history, and priorities live changes the conversation.
Does the plan include my improvement ideas too?
Yes. Improvements belong beside maintenance and repairs because timing and dependencies matter. We organize ideas such as a kitchen update, drainage work, electrical changes, comfort improvements, or exterior work into a practical sequence so you can see what belongs now, what should happen first, and what can wait.
Is this a home inspection?
No. An inspection reports visible condition within an inspection scope on one day. It doesn’t tell you what to do about any of it. The Home Plan can use an existing inspection report, specialist findings, service records, warranties, and what you have noticed as inputs, then connects them to your goals, your budget, how long you plan to stay, and the order the work should happen in. It’s not an engineering evaluation, a code-compliance review, an appraisal, or a technical diagnosis, and it’s not designed to find hidden defects.
My house is newer and in good shape. Is there anything here for me?
Often yes, and the plan usually looks different. For a newer home the value is less about deferred repair and more about knowing when major systems will need attention, what the warranty position is, and how to sequence the improvements you actually want without creating rework later.
How long does it take and what’s required of me?
We walk the property with you and talk about how you use the home, what has been bothering you, what you want to improve, and how long you expect to stay. We review whatever records you already have, but you don’t need to organize your paperwork before we arrive.
What does the Home Plan cost?
The Home Plan is $795 one time. It can be purchased on its own for $795 one time, or included at no additional charge when you sign an annual Home Management agreement. Annual Home Plan updates are $595.
Do I have to buy a membership afterward?
No. The Home Plan is built to be useful on its own, and plenty of people use it to manage the work themselves. If you choose an annual Home Management agreement, the Home Plan is included at no additional charge. You can add Home Care later if the administration starts taking more time than you want to give it.
What’s not included in the Home Plan?
The plan gives you the priorities, sequence, and property record. It doesn’t include quarterly reviews or management of your recurring providers. Those are part of Home Management.
Home Management
How the membership levels, quarterly reviews, and included management work fit together.
11 questionsHow do I know which level I need?
Start with the responsibility you want to hand over. Home Care at $295 per month keeps your plan and records current while you continue running your vendors. Vendor Management is $595 per month for up to three recurring vendors or $995 per month for up to six.
Can I move between levels?
Yes. Plenty of people start at the quarterly base, see where the time is actually going, and hand over providers once they know which relationships are the problem. Moving up is a scope conversation, not a new contract with us.
Do I need a Home Plan first?
Yes. Ongoing management needs something to manage against. With an annual Home Management agreement, we include the Home Plan at no additional charge. The plan can also be purchased on its own if you’re not ready for ongoing membership.
Would this be helpful for a home like mine?
It tends to fit when your home depends on several recurring providers, when open work and planned projects compete for the same budget and attention, and when the follow-up has become a standing item on your list. If a single isolated issue is what brought you here, we’ll tell you that a Home Plan on its own is probably enough.
What happens during a quarterly review?
We walk the home with a seasonal focus, review visible conditions and accessible indicators, revisit your goals and what changed, then update the priorities, records, maintenance timing, and next ninety days in your Home Plan. We also complete one defined management action that moves approved work forward. It’s a broad management review, not a technical inspection or maintenance appointment.
Do the reviews happen at my home?
Yes. Each quarterly review includes time at the property because the current plan should reflect the home itself, not only what we can remember on a call. A follow-up conversation can happen remotely when that’s more convenient.
What’s a defined management action?
Something concrete that moves approved work forward. Preparing a provider-ready scope, identifying the right kind of provider, organizing proposals you already have so the differences are visible, scheduling a provider you approved, starting a warranty claim, closing a gap in your service records, or bundling small items into one provider visit.
Only one action a quarter?
One that’s defined and included. In practice, ordinary follow-up around it happens too. We define the included action because a membership that promises unlimited work is either priced for the worst case or quietly disappoints the people who need it most.
Is Home Care enough if I have several vendors?
It depends on whether the vendors are the problem. If they show up, do good work, and rarely need chasing, Home Care is often enough. If you’re the one scheduling, granting access, answering questions, and following up between visits, that work will still be yours at this level. Vendor Management is what moves it.
What happens between reviews?
The plan and record stay available, and we pick up anything urgent that affects the priorities. What the base doesn’t include is continuous management of your recurring provider relationships between reviews.
What does Home Care cost?
$295 per month with an annual Home Management agreement. The Home Plan is included at no additional charge. This is the base Home Management membership and includes four property visits and Home Plan updates each year.
Vendor Management
How recurring-vendor capacity, scheduling, proposals, responsibility, billing, and follow-up work.
18 questionsDo I have to change providers?
No, and we would usually rather you didn’t. A provider who knows your property and does good work is worth keeping. We take over the administration around the relationship. If one is genuinely not working, we’ll say so and help you look at alternatives, but replacing people is not the point of this.
How many providers can you manage?
The $595 monthly level includes up to 3 managed recurring providers. The $995 monthly level includes up to 6. Count is the public guide, but a high-friction provider can use much more management time than an ordinary one, so we confirm that the relationships fit the allowance before you join.
What counts as a managed provider?
A provider counts when we take continuing responsibility for the relationship, including the cadence, property context, scheduling, ordinary approvals, follow-up, and records. Simply having a provider listed in your property record doesn’t count.
How is recurring-provider capacity determined?
We agree on it before we start. The number of relationships is the simple part. The rest is complexity: how often the service happens, how access works, how much communication and approval each relationship generates, how many items are open, and how reliable the provider already is. Two providers can be very different amounts of work.
Is handyman work included?
We don’t perform handyman work. If you use a handyman regularly, that relationship can be one of the recurring providers we manage. The labor, pricing, and warranty stay with the handyman.
What if a provider stops responding?
We keep the item open, escalate through whatever channels the relationship gives us, and bring you options if it’s not recoverable. We can’t force anyone to call back. What changes is that we handle the follow-up, reminders, and eventual decision to move on.
Is communication or coordination unlimited?
No. The quarterly reviews, included management action, agreed provider capacity, communication expectations, and site-attendance limits are defined before you join. Anything beyond that gets discussed and quoted rather than quietly absorbed or quietly dropped.
Can you help me understand and compare proposals?
Yes. We put proposals side by side, show where the scopes, assumptions, allowances, and exclusions actually differ, and prepare the questions worth asking before you approve anything. You should not need trade expertise to ask a good question about your own home.
Do you perform maintenance or repairs yourselves?
No. Qualified outside providers perform maintenance, repairs, licensed trade work, and remodeling construction. Our role is judgment, planning, scope development, provider management, records, and follow-through. Quarterly reviews are management reviews, not inspections, technical evaluations, or maintenance appointments.
Who pays the outside providers?
They generally invoice you directly. We don’t mark up their work or take a percentage of their labor or project value, which is why recommending that you spend more never pays us more.
Do you guarantee an outside provider’s performance or price?
No. We organize scopes, proposals, schedules, access, follow-up, and records, and that puts you in a stronger position when you approve work. Outside providers remain responsible for their own workmanship, warranties, and contractual obligations, and we don’t guarantee that any quote is the lowest available.
How will I know who is coming to my home?
You’ll know which provider is scheduled, what they’re there to do, and what was agreed. Our reviews aren’t engineering, code-compliance work, technical diagnosis, or a substitute for a licensed specialist.
What does Vendor Management for up to 6 vendors cost?
$995 per month. It includes Home Care and management of up to 6 recurring vendors.
How is the $995 level different from the $595 level?
The management work is the same. The $595 level includes up to 3 managed recurring providers. The $995 level includes up to 6, so we reserve more management time for the larger roster.
Does every provider count the same?
Provider count is the clearest public guide, but time is the operating boundary. A reliable annual service usually requires less management than a weekly provider with access changes, open issues, and repeated follow-up. We confirm the roster before you join and discuss a scope change if the actual workload is materially different.
Can I move down to a smaller provider level later?
Yes. If the number of managed providers falls to 3 or fewer and the relationships fit the smaller allowance, you can move to the $595 level at the next agreed billing change.
Does my membership include provider labor?
No. Outside providers perform and warrant their work and generally invoice you directly. Your membership pays for the management, context, scheduling, records, and follow-through around those relationships.
What does Vendor Management cost?
$595 per month for up to 3 managed recurring vendors, or $995 per month for up to 6. Both include Home Care.